Journal
INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY
Volume 23, Issue 7-8, Pages 532-540Publisher
SPRINGER LONDON LTD
DOI: 10.1007/s00170-003-1676-0
Keywords
case-based reasoning (CBR); KM system; cognitive task analysis (CTA); ontology; hierarchical clustering
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Using case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification.
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