Journal
DECISION SUPPORT SYSTEMS
Volume 37, Issue 2, Pages 187-197Publisher
ELSEVIER
DOI: 10.1016/S0167-9236(03)00006-X
Keywords
decision-making satisfaction; web-based decision support system; information quality; system quality; e-commerce; e-business
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Web-based information systems are increasingly being used for decision support applications. However, few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web-based decision support systems. Using structural equation modeling (SEM) approach.. the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction. (C) 2003 Elsevier B.V. All rights reserved.
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