An empirical investigation of decision-making satisfaction in web-based decision support systems

Web-based information systems are increasingly being used for decision support applications. However, few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web-based decision support systems. Using structural equation modeling (SEM) approach.. the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction. (C) 2003 Elsevier B.V. All rights reserved.