Journal
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
Volume 51, Issue 3, Pages 322-333Publisher
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC
DOI: 10.1109/TEM.2004.830862
Keywords
case study; change capability; enterprise resource planning (ERP) systems; process customization; system customization
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A key issue in enterprise resource planning (ERP) implementation is how to find a match between the ERP system and an organization's business processes by appropriately customizing both the system and the organization. In this paper, we advance a framework for supporting management decision-making about customization choices and the capabilities required to accomplish them. In this framework, we identify various customization possibilities for business processes as well as ERP systems. We also identify technical and process change capabilities required for system and process customization. Combining customization options with change capabilities, we present a useful way for managers to identify feasible customization options for their particular organization. Such a framework also helps managers to recognize the gap between desired customization options and change capabilities. A case study is used to illustrate the application of the framework.
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