Journal
JOURNAL OF CLINICAL NURSING
Volume 13, Issue 6, Pages 714-722Publisher
WILEY
DOI: 10.1111/j.1365-2702.2004.00965.x
Keywords
nurse-patient communication; nurse-patient interaction; nurse-patient relationship
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Aims. The aims of this paper are to review a theoretical model useful for developing nursing knowledge related to nurse-patient interaction, review the literature on nurse-patient interaction, and discuss areas for further research. Theoretical model. Goffman's theory of face work. Results. Nurse-patient interaction is a central element of clinical nursing practice. This paper shows how Goffman's model can be used as a theoretical framework for understanding nurse-patient communication. Relevance to clinical practice. Issues such as power, the social and cultural context, and interpersonal competence are shown to be important in the quality of nurse-patient interactions and nurses need to take cognizance of these factors in their interactions with patients.
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