Journal
JOURNALS OF GERONTOLOGY SERIES B-PSYCHOLOGICAL SCIENCES AND SOCIAL SCIENCES
Volume 59, Issue 6, Pages P305-P316Publisher
OXFORD UNIV PRESS INC
DOI: 10.1093/geronb/59.6.P305
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Funding
- NIA NIH HHS [P01 AG17211-0252, P01 AG017211] Funding Source: Medline
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Telecommuting work represents a strategy for managing the growing number of older people in the workforce. This study involved a simulated customer service telecommuting task that used e-mail to answer customer queries about media-related products and company policies. Participants included 27 younger older adults (50-65 years) and 25 older older adults (66-80 years). The participants performed the task for two 2-hr sessions a day over 4 consecutive days. Although both age groups showed significant improvement across sessions on many of the performance criteria, in general the improvements were more marked for the older age-group participants. However, the participants from both age groups had difficulty meeting some of the task performance requirements. These results are discussed in terms of training strategies for older workers.
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