The Delphi method as a research tool: an example, design considerations and applications

The Delphi method has proven a popular tool in information systems research for identifying and prioritizing issues for managerial decision-making. However, many past studies have not adopted a systematic approach to conduct a Delphi study. This article provides rigorous guidelines for the process of selecting appropriate experts for the study and gives detailed principles for making design choices during the process that ensure a valid study. A detailed example of a study to identify key factors affecting the diffusion of e-commerce in Sub-Saharan Africa illustrates the design choices that may be involved. We conclude with suggestions for theoretical applications. (C) 2004 Elsevier B.V. All rights reserved.