Journal
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
Volume 56, Issue 2, Pages 153-161Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1057/palgrave.jors.2601883
Keywords
health; simulation; walk-in centres
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This paper describes a simulation-based project to help North Mersey Community National Health Service Trust to design and plan the operation of a NHS Walk-in Centre. The simulation model developed of this multi-service facility was used to facilitate managers and health professionals to recognize existing problems and potential future problems, and to investigate ideas for their 'solution'. In the fast-moving NHS where initiatives to improve access, such as walk-in centres, are a recent development and where no two centres are the same, ideas for best practice borrowed from elsewhere can be quickly tested for suitability in the local situation.
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