A fuzzy linguistic computing approach to supplier evaluation

Harnessing the supply base is an important but complex task for enterprises. Supplier performance evaluation is increasingly seen as a strategic issue for companies to maintain and enhance the competitive edge. However, evaluating suppliers is complicated by the fact that various criteria must be considered in the decision-making process, and is inherently a multicriteria decision-making (MCDM) problem. It also concerns the evaluation by different experts of multiple attributes, both qualitative and quantitative. To perceive and to estimate effectively the capability of suppliers are real arduous tasks for executives. This paper takes advantage of the 2-tuple linguistic computing to coping with the heterogeneity and information loss problems while the evaluation processes of subjective integration. The proposed approach based on the group decision-making scenario assists executives in adroit manipulation of the heterogeneity during integration processes and averts the information loss effectively. Finally, we demonstrate the validity and feasibility by means of a high-technology company in Taiwan. (C) 2010 Elsevier Inc. All rights reserved.