Journal
INFORMATION & MANAGEMENT
Volume 42, Issue 5, Pages 683-693Publisher
ELSEVIER
DOI: 10.1016/j.im.2004.04.003
Keywords
web portal; expectation-confirmation theory; perceived playfulness; satisfaction
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This paper investigated the value of including playfulness in expectation-confirmation theory (ECT) when studying continued use of a web site. Original models examined cognitive beliefs and effects that influence a person's intention to continue to use an information system. Here, an extended ECT model (with an additional relationship between perceived playfulness and satisfaction) was shown to provide a better fit than a simple path from perceived usefulness to satisfaction. The results indicated that perceived playfulness, confirmation to satisfaction, and perceived usefulness all contributed significantly to the users' intent to reuse a web site. Thus, we believe that the extended ECT model is an appropriate tool for the study of web site effects. (c) 2004 Published by Elsevier B.V.
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