Journal
JOURNAL OF ENGINEERING AND TECHNOLOGY MANAGEMENT
Volume 22, Issue 3, Pages 163-184Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/j.jengtecman.2005.06.003
Keywords
information systems; strategic flexibility; competitive advantage; firm performance
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This study investigated the bottom-line impacts of IS support for strategic flexibility. The performance effects of IS support for two key components of strategic flexibility (product flexibility and cross-functional coordination) and the moderating effects of unique, complementary knowledge and information were examined and tested with both survey and archival data. The results showed that IS support for product flexibility was positively related to sales growth and returns on sales. The study also found a stronger association between IS support for product flexibility and ROS, and a positive relationship between IS support for cross-functional coordination and sales growth, when IS were complemented by unique knowledge and information. (c) 2005 Elsevier B.V. All rights reserved.
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