Achievement assessment for enterprise resource planning (ERP) system implementations based on critical success factors (CSFs)

This paper addresses a framework to critical success factor (CSF) assessment of Enterprise Resource Planning (ERP) system implementation, and proposes a structured approach to help a small manufacturing enterprise (SME) identify the key requirements and measurements that determine its achievement of ERP implementation. Based on realistic data, critical success factors are converted into quantitative information to reflect measurements including cost, schedule, and goal achievement that must be addressed during implementation. One outcome of this study is that some CSFs are more important than others. Another outcome is that great emphasis should specifically be placed on CSF5, people. A third outcome is that a good balance can be reached based on schedule, cost, and achievement level such that desired achievement levels are attained at a low cost and a reasonably short implementation time (schedule) using simulation. (c) 2005 Elsevier B.V. All rights reserved.