Journal
HEALTH CARE MANAGEMENT REVIEW
Volume 31, Issue 2, Pages 130-136Publisher
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/00004010-200604000-00006
Keywords
National Health Service; no-shows; out-patient clinics; short message services; text messaging
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The ownership of cell phones and use of short message service (SMS) are sufficiently common in the United Kingdom to be exploited by health services providers. The study evaluates their use to reduce nonattendance at out-patient clinics. The impact is modest, but so also is the cost, about 7.50 pound ($13.13, 10.88EURO) per no-show avoided.
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