Journal
INFORMATION RESOURCES MANAGEMENT JOURNAL
Volume 19, Issue 2, Pages 69-81Publisher
IGI GLOBAL
DOI: 10.4018/irmj.2006040105
Keywords
customer relationship management (CRM); e-commerce; IS success model; strategic information systems; strategic IT management; system quality; user satisfaction
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Choiceboards are Web-based systems that allow consumers to customize their orders. The study investigated factors that affect consumers' intention to use choiceboards. The research is based on Masons' theory and DeLone and McLean's model of information system use. It was found that intention to use is affected by overall satisfaction. In turn, these two factors are positively impacted by factors such as system quality and information quality. In spite of support from theory, the evidence for the factor, information presentation was weak.
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