Journal
JOURNAL OF APPLIED PSYCHOLOGY
Volume 91, Issue 3, Pages 622-635Publisher
AMER PSYCHOLOGICAL ASSOC
DOI: 10.1037/0021-9010.91.3.622
Keywords
behavioral integrity; supervisory guidance; deviant behavior; citizenship; HLM
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The authors examined the effects of supervisory guidance (providing instruction to employees) and behavioral integrity (a pattern of word-deed alignment) on employee organizational citizenship behavior (OCB) and deviant behavior. Results revealed a pattern of Supervisory Guidance X Behavioral Integrity interaction effects, such that relationships between guidance and outcome variables were dependent on the level of behavioral integrity exhibited by supervisors. The interactions suggest a positive relationship between supervisory guidance and OCBs when behavioral integrity is high but also a positive relationship between guidance and deviant behavior when behavioral integrity is low. These results were consistent across 2 independent field samples: I assessing individual employee perceptions of supervisory behavior and the other assessing aggregate perceptions of supervisory behavior among employees in bank branches.
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