Journal
JOURNAL OF APPLIED COMMUNICATION RESEARCH
Volume 34, Issue 3, Pages 232-244Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/00909880600769944
Keywords
crisis communication; disasters; risk; best practices
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The description of best practices is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.
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