Empirical research opportunities in reverse supply chains

This study reviews the literature in reverse supply chains (RSCs) and develops 10 research propositions to be studied using empirical research methods. Businesses increasingly have to cope with product returns, mandated environmental regulations and increasing costs associated with product disposal. Through effective management of the RSC, managers can improve process efficiencies, customer service, supply chain design, product design, after-market product sales and after-sales service. Most research in RSCs has relied on case studies and optimization models. Opportunities exist to use survey-based research methods to explain current practices, predominant and critical issues, and managerial techniques used to manage the RSC. (c) 2005 Elsevier Ltd. All rights reserved.