Journal
JOURNAL OF AIR TRANSPORT MANAGEMENT
Volume 13, Issue 2, Pages 75-80Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.jairtraman.2006.10.007
Keywords
airline websites; website satisfaction; Internet apprehension; online adoption; distribution channels
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Airlines are attempting to shift consumers from traditional booking channels to their own more cost-effective online channels as fast as possible. Inhibitors to this migration may be travellers' apprehension towards the Internet and level of satisfaction with the airline website. The effect of these two constructs on adoption and use of the airline website are examined using two models. The findings suggest that apprehension towards the Internet and satisfaction with the airline website is significantly related to certain demographic characteristics of the population and the level of use of an airline website. (C) 2006 Elsevier Ltd. all rights reserved.
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