Journal
JOURNAL OF TRANSPORT GEOGRAPHY
Volume 15, Issue 2, Pages 136-144Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.jtrangeo.2006.11.004
Keywords
public transport; destination satisfaction; performance measurement; urban tourism; service quality
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The availability and perceived quality of local transport at tourist destinations has latterly been established as exercising an influence on visitor experience, overall satisfaction and repeat visitation. The dimensions of urban public transport performance used by overseas visitors to evaluate quality and their relative contribution to overall destination satisfaction are investigated by this paper for the case of Greater Manchester. It is concluded that the influence of public transport's ease of use on destination satisfaction is greater than the influence of efficiency and safety. Overall, however, perceived performance of the public transport system has only a minor influence on destination satisfaction. (C) 2006 Elsevier Ltd. All rights reserved.
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