Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 25, Issue 4, Pages 918-931Publisher
WILEY
DOI: 10.1016/j.jom.2006.08.002
Keywords
quality management; knowledge management; organizational learning; innovation
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This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable. (c) 2006 Elsevier B.V. All rights reserved.
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