A framework to analyse collaborative performance

When competitiveness, responsiveness and customer satisfaction are keywords of a successful management in a business area, companies cannot work in an autonomous way anymore. They have to get closer to their supply chain partners and to optimize their relations, to interface and to integrate their information systems and decision-making in order to synchronize product flows and activities. In this context, the general framework proposed in this paper characterizes the performance of the collaboration in supply chains and it is based on two models: a collaboration characterization model and a collaboration-oriented performance model, both based on main supply chain business processes. The framework proposed has been instanced and validated on an industrial case study. (c) 2007 Elsevier B.V. All rights reserved.