A systematic approach for the selection of business processes for e-enablement

This paper introduces a selection approach that conveys to management where to focus organizational resources to gain the maximum benefit of converting to e-business, by making an educated decision regarding which business processes should be e-enabled (converted to electronic delivery) first. The selection model is based on criteria developed using two proposed axioms: the benefit axiom and the effort axiom. The benefit axiom addresses the company's needs in terms of expected gains manifested in cost saving and/or time savings; while the effort axiom addresses the technical point of view of e-enablement in terms of the amount of effort needed to e-enable business processes. The two axioms are incorporated to construct a multi-criteria selection model using the Analytic Hierarchy Process.