Elective surgical case cancellation in the Veterans Health Administration system: identifying areas for improvement

BACKGROUND: This study evaluated elective surgical case cancellation (CC) rates, reasons for these cancellations, and identified areas for improvement within the Veterans Health Administration (VA) system. METHODS: CC data for 2006 were collected from the scheduling software for 123 VA facilities. Surveys were distributed to 40 facilities (10 highest and 10 lowest CC rates for high- and low-volume facilities). CC reasons were standardized and piloted at 5 facilities. RESULTS: 017 329,784 cases scheduled by 9 surgical specialties, 40,988 (12.4%) were cancelled. CC reasons (9,528) were placed into 6 broad categories: patient (35%), work-up/medical condition change (28%), facility (20%), surgeon (8%), anesthesia (1%), and miscellaneous (8%). Survey results show areas for improvement at the facility level and a standardized list of 28 CC reasons was comprehensive. CONCLUSIONS: Interventions that decrease cancellations caused by patient factors, inadequate work-Lip, and facility factors are needed to reduce overall elective surgical case cancellations. Published by Elsevier Inc.