4.4 Article

Can McDonald's Food Ever Be Considered Healthful? Metacognitive Experiences Affect the Perceived Understanding of a Brand

Journal

JOURNAL OF MARKETING RESEARCH
Volume 46, Issue 2, Pages 222-233

Publisher

SAGE PUBLICATIONS INC
DOI: 10.1509/jmkr.46.2.222

Keywords

metacognitive experience; brand understanding; fluency; need for closure; established brands

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Consumers use metacognitive experiences to draw inferences about the state of their brand understanding but only when these metacognitive experiences are relevant for making this inference. In such situations, metacognitive difficulty can improve brand evaluations because it triggers efforts to restore brand understanding by seizing on available new information.

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