Journal
INFORMATION SYSTEMS MANAGEMENT
Volume 32, Issue 1, Pages 39-59Publisher
AUERBACH PUBLICATIONS
DOI: 10.1080/10580530.2015.983019
Keywords
online public grievance redressal systems; systems success; e-government; trust; DeLone and McLean model; India
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The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.
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