4.7 Article

The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust

Journal

JOURNAL OF BUSINESS RESEARCH
Volume 63, Issue 12, Pages 1349-1355

Publisher

ELSEVIER SCIENCE INC
DOI: 10.1016/j.jbusres.2010.01.003

Keywords

Organizational justice; Perceived supervisor support; Perceived organizational support; Trust

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For more than four decades research has investigated the relationship between perceptions of organizational Justice and employees work attitudes This study used two data sets to examine how perceptions of organizational justice influence marketing employees perceived support and trust Specifically this study examines the role of perceived support as a mediator between organizational justice and trust The results indicate that in Study 1 perceived organizational support (POS) serves as a mediator between procedural Justice and organizational trust Interactional justice is both a direct and indirect predictor of supervisory trust through perceived supervisor support (PSS) Distributive justice is related indirectly to organizational trust through PSS and directly to organizational trust In contrast to the results in Study 1 distributive Justice is an antecedent to both PUS and PSS while procedural Justice is related directly to organizational trust (C) 2010 Elsevier Inc All rights reserved

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