Journal
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
Volume 29, Issue 4, Pages 591-597Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2009.10.025
Keywords
Leader-Member-Exchange (LMX); Turnover intent; U-shaped curvilinear relationship; Organizational level
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The present study investigates the nature of the relationship between Leader-Member-Exchange (LMX) quality and turnover intent in the South Korean hospitality industry. Self-administered survey questionnaires were collected from 232 frontline workers as well as 88 supervisors employed in hotel properties. Prior research has produced mixed results, finding linear relationships between LMX quality and turnover intent in some studies and non-linear relationships in others. Traditional hierarchical regression analyses were performed to test the nature of the relationship in these two samples. We found evidence for a U-shaped curvilinear relationship between LMX and turnover intent for non-supervisory employees, but only a linear relationship for supervisory employees. Conceptual and practical implications and recommendations for future research are provided. (C) 2010 Published by Elsevier Ltd.
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