Journal
RESEARCH POLICY
Volume 40, Issue 2, Pages 242-252Publisher
ELSEVIER
DOI: 10.1016/j.respol.2010.09.006
Keywords
User involvement; Intermediary organisations; Demand articulation; Emerging technology
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User involvement is assumed to be beneficial to innovation processes. Intermediary user organisations contribute to articulating societal demands for innovations. However, the learning processes inside these organisations are still not understood well. Therefore, this paper empirically investigates intermediaries using an event history approach. It yields characteristic learning mechanisms, e.g. concerning the management of expectations or actively building a case. If intermediaries overcome challenges regarding positioning, representation and the level of proactivity, they can play a precarious role in demand articulation in the context of new technologies. (C) 2010 Elsevier B.V. All rights reserved.
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