Journal
NEW TECHNOLOGY WORK AND EMPLOYMENT
Volume 26, Issue 2, Pages 83-97Publisher
WILEY-BLACKWELL
DOI: 10.1111/j.1468-005X.2011.00261.x
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Funding
- ESRC [ES/H010769/1] Funding Source: UKRI
- Economic and Social Research Council [ES/H010769/1] Funding Source: researchfish
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The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
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