A hybrid intelligent model for assessment of critical success factors in high-risk emergency system

High-risk emergency systems are emerging as a new generation technology to prevent disasters. Latest research points out that these systems could protect properties and lives in an efficient way. Limited to the sources, the feasible way to improve the performance of the system is to identify critical success factors (CSFs) and then optimize them. In this paper, a multi-criteria decision-making (MCDM) approach integrating Affinity Diagram, Decision Making Trial and Evaluation Laboratory (DEMATEL), fuzzy cognitive map (FCM) and Dempster-Shafer evidence theory (evidence theory) is proposed to identify critical success factors in high-risk emergency system. The DEMATEL and FCM are initially combined to tackle the decision-making problem in theory and practice. This model has ability to fuse technical, economic, political and social attributes. The proposed method is applied to select CSFs for Chongqing city.