User satisfaction and user experiences with Access Grid as a medium for social science research: a research note

Access Grid (AG) is a state-of-the-art video conferencing system that operates over computer networks such as the Internet. In the research sphere it has principally been used to conduct meetings of natural scientists in large international collaborations, such as physicists collaborating over the Large Hadron Collider. Social scientists have recently begun exploring the use of AG to conduct 'virtual fieldwork' where researchers carry out interviews or moderate group discussions involving participants at remote sites. There have also been experiments in using AG to deliver social research methods training and to facilitate meetings between social researchers and government researchers who are collaborating on research projects. This article provides a quantitative analysis of the experiences of a sample of participants in such AG sessions. It finds a high degree of satisfaction with the technical affordances of the medium, and identifies differences in perspective according to whether a session is research-oriented or has a 'real world' purpose.