Journal
BUSINESS HORIZONS
Volume 55, Issue 2, Pages 163-178Publisher
ELSEVIER
DOI: 10.1016/j.bushor.2011.11.004
Keywords
Collaboration; Innovation; Trust; Supply chain; Project and relationship risk
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Trust is at the heart of a collaborative innovation capability. Without a foundation of trust, collaborative alliances can neither be built nor sustained. Using a two-stage qualitative research method, we discovered that managers understand neither the nature of trust nor the dynamics of trust building. To help alleviate these knowledge gaps, we herein develop a definition of collaborative trust, describe a trust maturity framework, and discuss the competitive power of trust. We conclude by presenting a dynamic systems model that elaborates on the process of building trust to improve collaboration, innovation, and competitive performance. (C) 2011 Kelley School of Business, Indiana University. All rights reserved.
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