Journal
JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY
Volume 17, Issue 2, Pages 150-161Publisher
AMER PSYCHOLOGICAL ASSOC
DOI: 10.1037/a0027350
Keywords
workplace incivility; emotions; work effort; counterproductive work behaviors
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This study addresses the relationships between coworker incivility and both work effort and counterproductive work behaviors (CWBs). It was expected that employees who experienced high levels of incivility from their coworkers would report reductions in work effort and higher levels of CWBs. Also, based on the emotion-centered model of work behaviors (Spector & Fox, 2002), it was expected that negative emotions would mediate the relationships between coworker incivility and both work effort and CWBs. Finally, we examined supervisor social support as a moderator of relationships between negative emotions and both work effort and CWBs. Two hundred nine full-time university employees completed a two-wave survey over a two-month time period. Results supported the hypothesized mediated relationships. It was also found that supervisor social support moderated the relationship between negative emotions and work effort but not the relationship between negative emotions and CWBs. Study implications and limitations are discussed.
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