Journal
JOURNAL OF BUSINESS RESEARCH
Volume 65, Issue 8, Pages 1195-1201Publisher
ELSEVIER SCIENCE INC
DOI: 10.1016/j.jbusres.2011.07.004
Keywords
Outsourcing strategy; Organizational control; Outsourcing performance; MNCs in China
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The aim of this article is to present a research model that defines how different outsourcing strategies influence organizational control mechanisms that impact outsourcing outcomes. This research study consists of five case studies, each focusing on a foreign multi-national corporation (MNC) that has outsourcing experience in China. The results of these case studies examine the relationships among outsourcing strategies, organizational control, and outsourcing performance outcomes. In addition, the findings explain how trust competence and in-house knowledge of outsourced tasks have moderating effects between outsourcing strategies and process control. This article provides practical insight into the ways that business executives exercise organizational control in order to achieve effective outsourcing outcomes within China's evolving economic context. (C) 2011 Elsevier Inc. All rights reserved.
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