Journal
GOVERNMENT INFORMATION QUARTERLY
Volume 29, Issue 4, Pages 446-454Publisher
ELSEVIER INC
DOI: 10.1016/j.giq.2012.06.003
Keywords
e-Government; Social media; Crowdsourcing; Coproduction; Government as a platform; Open government; Government 2.0
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This paper examines the evolution of citizen coproduction in the age of social media, web 2.0 interactivity, and ubiquitous connectivity. The paper first discusses the re-emergence of citizen coproduction - whereby citizens perform the role of partner rather than customer in the delivery of public services - as a fashionable policy option in the face of persistent budget deficits and the advent of new channels for mass collaboration. Finding a plethora of competing labels, models, and concepts for coproduction in the age of social media, the paper proposes a unified typology to support systematic analysis based on the overarching categories of Citizen Sourcing, Government as a Platform, and Do-It-Yourself Government. To demonstrate its use, the typology is applied to leading U.S. government implementations. The paper concludes with a discussion of the potential implications for public administration, the remaining limitations and rising social concerns, and the possible emergence of a new social contract that empowers the public to play a far more active role in the functioning of their government. (C) 2012 Elsevier Inc. All rights reserved.
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