Journal
PROJECT MANAGEMENT JOURNAL
Volume 43, Issue 5, Pages 68-86Publisher
SAGE PUBLICATIONS INC
DOI: 10.1002/pmj.21290
Keywords
project evaluation; project success criteria; stakeholder perspectives; longitudinal case study; outsourced information systems development
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Answering the call for alternative approaches to researching project management, we explore the evaluation of project success from a subjectivist perspective. An in-depth, longitudinal case study of information systems development in a large manufacturing company was used to investigate how various project stakeholders subjectively perceived the project outcome and what evaluation criteria they drew on in doing so. A conceptual framework is developed for understanding and analyzing evaluations of project success, both formal and informal. The framework highlights how different stakeholder perspectives influence the perceived outcome(s) of a project, and how project evaluations may differ between stakeholders and across time.
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