The impact of the application of new technology on public transport service provision and the passenger experience: A focus on implementation in Australia

The emergence of Intelligent Transport Systems (ITS) has been recognised with many initiatives during the last 20 years. In Europe, the ITS Action Plan identifies a number of applications as key elements contributing to the efficient co-ordination of the overall transport chain. The context and experience surrounding the recent widespread development of technological tools and ICT platforms to support the emergence of ITS are notable for the way in which they permeate the transport and logistics chain. But a key question remains: to what extent is the public transport sector able to exploit the wider benefits of ITS? This paper provides a comparative analysis of ITS policy between Europe and Australia. With a focus on the applications and methods adopted in the use of ITS in the public transport sector in Australia the paper critiques their effectiveness in enhancing passenger experience, operator effectiveness and the likely effect on patronage. The relatively low incidence of the use of ITS in the public transport system in Australia, as compared to Europe, is discussed in the context of technology trends/pathways and impediments to deployment in the public transport sector. (C) 2012 Elsevier Ltd. All rights reserved.