Journal
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
Volume 24, Issue 5-6, Pages 719-732Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/14783363.2013.776773
Keywords
business-process management; framework; BPM
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Firms have embarked on the business-process management (BPM) initiative to gain competitive advantages. However, many are still struggling to understand the concept. Moreover, most firms have not approached this initiative deliberately and formally due to a lack of understanding of its nature. This article first aims to provide a clear description of BPM, which includes its definition, evolution and two alternative perspectives. Second, to help enhance the understanding of BPM conduct, it discusses various BPM strategies and the conditions conducive to BPM. Lastly, this article culminates by proposing a framework for future research which is able to guide practitioners in implementing BPM successfully.
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