Journal
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
Volume 33, Issue 11-12, Pages 1435-1457Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/IJOPM-07-2010-0186
Keywords
Servitisation; Decision-making; Product-service systems; PSS business model; TraPSS (transition along the PSS continuum) methodology
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Purpose - This paper aims to present a decision support methodology named TraPSS (transition along the PSS continuum) to aid manufacturing companies planning to increase servitisation of their products. Design/methodology/approach - An action research approach was applied to the construction, validation and implementation of the methodology. Findings - TraPSS is very useful in helping decision makers regarding the transition to a new PSS business model; it is unlikely that the methodology will be used by small companies. Research limitations/implications - Although the case study permitted an in-depth evaluation of the methodology, multiple case studies across industries would contribute to the robustness and generalisability of the methodology. Practical implications TraPSS offers the possibility to improve a company's position in the market as well as revenues by adopting a new business model. Originality/value - The paper provides a new cross-disciplinary support methodology for identifying a company's position on the PSS continuum and decision-making regarding servitisation.
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