Journal
INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION
Volume 37, Issue 13, Pages 955-969Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/01900692.2014.952824
Keywords
academic institutions; performance management systems; dynamic performance management view; system dynamics modeling; field project
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This article illustrates how to design and apply Performance Management systems in academic institutions by identifying and modeling those factors affecting academic performance through a dynamic performance management view. Particularly, combining performance management with System Dynamics modeling may allow academic decision-makers to better identify key performance drivers for pursuing a sustainable performance improvement in universities. In the second section of the article, a number of examples based on empirical findings from a field project aimed at designing a dynamic performance management model for the University of Palermo (Italy) are discussed.
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