Journal
PRODUCT SERVICES SYSTEMS AND VALUE CREATION: PROCEEDINGS OF THE 6TH CIRP CONFERENCE ON INDUSTRIAL PRODUCT-SERVICE SYSTEMS
Volume 16, Issue -, Pages 259-264Publisher
ELSEVIER SCIENCE BV
DOI: 10.1016/j.procir.2014.02.013
Keywords
servitization; decision process; reliability
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Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study. (C) 2014 Elsevier B.V.
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