Journal
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
Volume 34, Issue 1, Pages 1-13Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijinfomgt.2013.06.002
Keywords
Unified theory of acceptance and use of technology (UTAUT); Perceived risk; Information technology adoption; Internet banking
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Understanding the main determinants of Internet banking adoption is important for banks and users; our understanding of the role of users' perceived risk in Internet banking adoption is limited. In response, we develop a conceptual model that combines unified theory of acceptance and use of technology (UTAUT) with perceived risk to explain behaviour intention and usage behaviour of Internet banking. To test the conceptual model we collected data from Portugal (249 valid cases). Our results support some relationships of UTAUT, such as performance expectancy, effort expectancy, and social influence, and also the role of risk as a stronger predictor of intention. To explain usage behaviour of Internet banking the most important factor is behavioural intention to use Internet banking. (C) 2013 Elsevier Ltd. All rights reserved.
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