Journal
JOURNAL OF COMPUTER INFORMATION SYSTEMS
Volume 60, Issue 3, Pages 223-232Publisher
TAYLOR & FRANCIS INC
DOI: 10.1080/08874417.2018.1456987
Keywords
E-textbooks; e-books; expectation-confirmation theory; ECT; causal mapping; RCM
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Textbooks are an important information resource for tertiary students. E-textbooks are now widely available and accessible to students offering them distinct advantages over print books at lower costs. However the uptake of e-textbooks has been slow and student preferences for either medium are not well understood. This study adopts a qualitative approach using an expectation-confirmation theory (ECT) lens and revealed causal mapping to understand from students participating in focus groups, their intentions to continue using e-textbooks. We extend ECT by including two new constructs: perceived quality and perceived value. The results assist in interpreting students' behavior regarding intentions to continue using e-textbooks and the efficacy of the extended ECT model.
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