Technology innovation and applications in sustainable destination development

This paper introduces information and communication technologies as an innovative approach to managing sustainable tourism development from a destination management perspective. Specific attention is focused on the how destination managers utilise the various forms of technology in addressing both the positive and negative impacts of tourism. Building on Hjalager's (Tour Manag 18: 35-41, 1997) analytical typology for sustainable tourism innovation, this research aims to advance tourism innovation research and demonstrate new uses of technology and the wider applications for sustainable tourism. Using a thorough literature review and primary research with destination managers, a collection of technology based tools and their uses were examined for sustainable tourism development and how these tools can foster destination innovativeness.