Journal
INFORMATION & MANAGEMENT
Volume 55, Issue 7, Pages 822-839Publisher
ELSEVIER
DOI: 10.1016/j.im.2018.03.010
Keywords
Business intelligence and analytics; Firm performance; Value of IT; Dynamic capabilities; Success
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This study draws on the sense-seize-transform view of dynamic capabilities as the theoretical lens for examining the role of BI&A in organizations. It views BI&A as the sensing and seizing components of dynamic capabilities that contribute to firm performance by enabling business process change. Findings confirm a positive relationship between BI&A and performance, mediated by business process change capabilities. This study answers the call for a theoretically grounded examination of the relationship between BI&A and firm performance by highlighting the significance of the BI&A seizing capabilities, and the importance of business process change in translating BI&A output into improved performance.
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