Journal
INFORMATION SOCIETY
Volume 31, Issue 1, Pages 83-93Publisher
TAYLOR & FRANCIS INC
DOI: 10.1080/01972243.2014.976687
Keywords
information behavior; information seeking; digital inclusion; access to information; grounded theory; use of information; information needs; digital divide
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Digital inclusion research has focused overwhelmingly on access to information. But access to information by itself is of limited value unless the intended beneficiary has the capacity to use it. It is the use of information that delivers the benefits. However, in information and communication technologies for development literature, there is little empirical work on the process by which use of information delivers benefits. This study fills the gap by studying information use by poor female mobile phone users in rural India. It identifies six stages in the information use process and models them.
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