Journal
INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT
Volume 33, Issue 2, Pages 363-379Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijproman.2014.06.012
Keywords
Benefits management; Benefits dependency network; Information systems; Evaluation
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IS/IT evaluations reveal that many organizations fail to realize planned benefits from their IS/IT projects. Benefits management researchers argue that organizational change is necessary for the delivery of IS/IT project benefits. However, existing IS/IT evaluation methods adopt a narrow quantitative focus on costs and benefits and fail to consider the organizational dimension. This study brings together the concepts of benefits management and IS/IT evaluation using the Cranfield Benefits Dependency Network (BDN) as a diagnostic tool to examine an underperforming IS/IT project. The analysis revealed that planned benefits had not been realized because of a lack of attention to technical and organizational facilitators and inhibitors associated with IT-enabled organizational change. (C) 2014 Elsevier Ltd. APM and IPMA. All rights reserved.
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