Journal
INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT
Volume 33, Issue 5, Pages 1170-1179Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijproman.2015.01.008
Keywords
Engineering and construction; Change management; Alternative procurement methods; Project management; Resistance to change
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For owner organizations in the architecture, engineering, and construction industry, successful implementation of new processes for procuring, contracting, and managing requires a concerted change management effort. The objective of this study was to empirically measure the impact of individual change management factors on minimizing resistance from organizational members during implementation, which is often cited as a major reason for organizational change failure. Project team resistance to the implementation of a new project delivery system was tracked across sixteen owner organizations. Findings include identification of six change management factors that contribute to minimizing resistance to change, including certain aspects of project scope, size and duration, organizational expectations of change implementation speed, the establishment of formal change agents, and the level of change agent involvement with implementation activities. Implications for change leaders and practitioners are discussed to recommend strategies for reducing resistance to change. (C) 2015 Elsevier Ltd. APM and IPMA. All rights reserved.
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