Journal
GOVERNMENT INFORMATION QUARTERLY
Volume 32, Issue 3, Pages 279-286Publisher
ELSEVIER INC
DOI: 10.1016/j.giq.2015.03.005
Keywords
E-bureaucracy; E-government; ICT enabled public sector reforms
Categories
Ask authors/readers for more resources
There is a substantial literature on e-government that discusses information and communication technology (ICT) as an instrument for reducing the role of bureaucracy in government organizations. The purpose of this paper is to offer a critical discussion of this literature and to provide a complementary argument which favors the use of ICT in the public sector to support the operations of bureaucratic organizations. Based on the findings of a case study - of the Venice Municipality in Italy - the paper discusses how ICT can be used to support rather than eliminate bureaucracy. Using the concepts of e-bureaucracy and functional simplification and closure, the paper proposes evidence and support for the argument that bureaucracy should be preserved and enhanced where e-government policies are concerned. Functional simplification and closure are very valuable concepts for explaining why this should be a viable approach. (C) 2015 Elsevier Inc. All rights reserved.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available