Journal
ORGANIZATION SCIENCE
Volume 26, Issue 5, Pages 1466-1484Publisher
INFORMS
DOI: 10.1287/orsc.2015.1000
Keywords
organizational ecology; organizational identity; product demography; product appeal
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Funding
- Eccles School of Business at the University of Utah
- School of Industrial and Labor Relations at Cornell University
- Creativity, Innovation, and Entrepreneurship Theme Project - Institute for the Social Sciences at Cornell University
- Johnson Graduate School of Management at Cornell University
- Manegold Fund at the Lubar School of Business at University of Wisconsin, Milwaukee
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At their core, markets are exchange structures between producers and consumers, and products are a key element that connects them together. Many new markets emerge in direct ideological opposition to incumbent industries. Yet, the ways in which ideology affects products in oppositional markets are not well understood. We propose that when audiences cannot easily differentiate between products based on physical attributes, they rely on ideological discourse about the production process. We argue that product names, by embodying linguistically the narrative of this discourse, shape the appeal of oppositional products to customers. When products have names that are congruent with the collective identity of an oppositional market, they have higher appeal. This beneficial effect is attenuated (1) when audience expectations about what type of product should have an oppositional name are violated and (2) when a firm develops a strong organizational identity and audiences rely on this identity to make inference about the firm's production process. We find support for this theorizing in the longitudinal analyses of product appeal in the U.S. craft beer industry, 1996-2012.
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