Journal
TOURISM MANAGEMENT
Volume 50, Issue -, Pages 41-54Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2015.01.008
Keywords
Quality management; Environmental management; Competitive advantage; Hotel; Mixed methods research
Funding
- Spanish Government [ECO2009-12231]
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This paper reports results derived from a mixed methods study where 13 hotel managers were initially interviewed, followed by a quantitative study of 355 additional managers. Data were analysed using partial least squares path modelling. The research question related to the relationship between quality and environmental management and the competitive advantage sought by hotels. The results indicate that quality management and environmental management permit the improvement of competitive advantage in terms of both costs and differentiation. Moreover, hotels implementing quality programmes find fewer obstacles in implementing environmental management. (C) 2015 Elsevier Ltd. All rights reserved.
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